KEEP THINGS FUN. While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take thin ...

Be willing to do whatever it takes to accomplish the job… plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile ...

In the search for the best solutions, challenge and question existing precedent. Approach problems from different angles. Look at things with a fresh perspective and consider new approaches. Think out ...

Make real progress every day to address important issues and avoid resorting to firefighting mode. Gather the relevant facts and evaluate your options thoroughly, then get moving. Activity can be disg ...

Our relationships go deeper than simply being teammates at work. We genuinely care for and about each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helpin ...

Before others can understand what to do or how to do it, they must first understand why. Explain the big picture. The more people understand the reason for what we’re doing, the more actively they can ...

Recognizing people doing things right is more effective than pointing out when they do things wrong. Make it a point to celebrate success. Regularly extend meaningful acknowledgment and appreciation — ...

Be organized and plan your day for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and y ...

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. Get absolute clarity about the goal ...

Be relentless about your own improvement. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Create your own destiny.

Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Share the best practices you’ve developed so that the whole organization becomes more effective and more e ...

Seek to understand things that don’t make sense to you. Be curious, ask thoughtful questions, and listen intently to the answers. Dig deeper to go beyond the expected. Ask the extra questions.

Our biggest chance to shine is when the customer is at their lowest point, struggling with what seems like an insurmountable problem. See these situations as opportunities and do what it takes to amaz ...

Always create a professional impression, be it in your tone in a phone call or email, your attire, or your actions with customers and coworkers. Pay attention to every interaction and be sure you’re s ...

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled by the ...

What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities th ...

Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, give feedback, share ideas, or raise issues that may cause conflict when it’s necessary for tea ...

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment ...

It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the team and company. Be there for each other and be willing to step into another role, help a coworke ...

Solve problems before they happen by anticipating future issues, appropriate planning, including for contingencies, and addressing them in advance. Be sure to take into account the necessary lead time ...