January 28, 2020 in Fundamentals

Practice Blameless Problem-Solving

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Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Pinpoint the issue, develop a plan, communicate the plan, and then execute to resolve the issue. Once resolved, identify lessons learned to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

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