6.
When In Doubt, Communicate Personally
When delivering difficult or complex messages, or in emotionally charged situations, pick up the phone and speak “live” versus hiding behind text or email. Where appropriate, follow-up in writing to confirm your understanding.
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30.
30.
Keep Things Fun
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29.
29.
Go the
Extra Mile
Be willing to do whatever it takes to accomplish the job… plus a little bit…
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28.
28.
Be Creative
In the search for the best solutions, challenge and question existing precedent. Approach problems from…